Returns check list:

Please ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

Please note: for all returns/exchanges, all shipping costs are the responsibility of the customer.

  1. Return request must be lodged within 7 days of receiving your item(s). Once approved item(s) must be posted within 7 days, during this period, a tracking number must be provided via our returns portal. Refunds are issued for full priced products only. We do not accept returns for sale items (these can only be exchanged or for a credit note).
  2. Item(s) must be returned to us in perfect condition and must not be worn, altered, damaged, marked, sprayed with perfume or washed. 
  3. Please ensure all products are exactly as you received them including all tags attached.
  4. Item(s) must not be sale items. Unfortunately sale items cannot be returned for a refund, this includes orders where discount codes have been used. These items can only be exchanged. All shipping costs are the responsibility of the customer. Final Sale Items cannot be refunded or exchanged. 
  5. Please ensure the item(s) haven't previously been exchanged. After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this. 

*Please note we have the right to refuse your return if any of the above are present on inspection. 

 

If you have read our returns policy and your order meets our returns checklist please lodge your return request via our returns centre: 

https://toastsociety.returnscenter.com

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