Return Policy

14-DAY RETURN POLICY

You are welcome to lodge a return request within 14 days of your parcel being delivered via our returns portal. Items must be returned in original condition, unworn, not sprayed with perfume, unaltered, unwashed, unmarked with original packaging and with all tags attached. Toast Society does not cover the return shipping cost. We strongly recommend using a trackable service to reduce the risk of lost parcels.

Once your return has been approved, you will be forwarded instructions on how and where to return your order. Your order must be posted within 7 days of approval. Beyond our 14-day return period, unfortunately we cannot offer a return for exchange, refund or credit note. After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

RETURN / EXCHANGE YOUR ORDER

Return request can be made via our online return portal here: Toast Returns Centre

Your return request must meet the guidelines outlined above. Toast Society reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.

Please allow 1-2 business days for our team to respond to your return request. Once your return has been approved, you will be forwarded instructions on how and where to return your order. Your order must be posted within 7 days of approval.

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

Returns Policy

Full Priced Items

Full priced items and items purchased using the welcome code (ie. "TOASTME") can be returned for an exchange or refund within 14 days of receiving your order. The total amount refunded or credited will be minus original shipping charges.

Refunds are issued to the original payment method ie. credit card, gift card, Afterpay account, etc. 

Toast Society does not cover the return shipping cost. We strongly recommend using a trackable service to reduce the risk of lost parcels.

Once your refund/exchange request has been approved, please ensure you post your item(s) back to us within 7 days. If items are not posted within this timeframe, returns will not be accepted and consequently, cannot be refunded/exchanged.

After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Please note we do not accept refunds for gift vouchers. 

Please note our welcome code is only eligible on full priced items.

Promotional Codes & Sales

Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be exchanged for product(s) of equal or greater value or store credit (valid for 3 years). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.


Discount codes cannot be applied to previous orders. A discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts or offers. 

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Gift Vouchers

Gift vouchers are valid for 3 years from date of purchase. Unfortunately gift vouchers are non-refundable. They can only be redeemed on our e-boutique. 

Final Sale Items

Final sale applies to items that have been marked down to clear. Items that are marked sale and have been further reduced with a discount code are considered final sale items. 

Items that are marked with final sale are not eligible for return, unless in the event of them being faulty. We recommend choosing carefully to avoid disappointment and suggest contacting hello@toastsoicety.com for assistance, prior to purchasing.

The product description will be marked with 'final sale'. By purchasing a final sale item you agree that the item cannot be returned.

Faulty Items

We make every effort to ensure our product is of highest quality. In the rare event that you find a fault in an item you have ordered, please contact our Customer Care Team at hello@toastsociety.com and ensure you include your order number and a photo of the fault in the email. Our Customer Care Team will respond with a solution. 

International Returns

For all international orders (outside of Australia), please note all return or exchange shipping costs (both ways) are the responsibility of the customer. 

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Out of Stock Items

If the items you have ordered are out of stock, you will be notified within three business days. If we cannot fulfil your order, we will provide alternate style or size options, otherwise we will issue a refund. If you agree to the alternate option - please note the same terms and conditions apply, whereby if they are considered a sale item or final sale item our terms and conditions apply. For example, sale items can only be exchanged. Final sale items cannot be returned as they have been reduced to clear.

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