Please read our terms and conditions carefully as making a purchase or becoming a toast society member signifies acceptance of these terms. 

REFUND & RETURNS POLICY

Sale items

Unfortunately sale items cannot be refunded only exchanged for a credit note or products of equal or greater value. There are no refunds on sale items. This includes flash sales (inc. EOFY sale) and special discount codes. 

Some sale items are final sale. This will be clearly marked on the product page. Final sale items are not eligible for a refund, credit note or exchange. 

Discount codes

Refunds are not accepted for orders where discount codes have been used.
 (This excludes our 10% first purchase discount code). 

If you aren't satisfied with your purchase where a discount code has been used, please lodge a request for an exchange or credit note via our returns portal within 7 days. 

If the item you are seeking to exchange for isn't in stock a credit note will be issued. This credit note has a 3 year expiry.

Exchanges or credit notes are only accepted if a request has been lodged via our returns portal within 7 days of receiving your item. Once your refund/exchange request has been approved, please ensure you post your item(s) back to us within 5 days. If items are not posted within this timeframe, returns will not be accepted and consequently, cannot be processed. There are no further exchanges, refunds or credit notes issued beyond this. 

Please note all purchases made with credit notes are non refundable - exchanges are accepted.

Bambini Packages & Discount Codes
Please note no discounts can be applied to bambini packages.

Final sale Items

Items that are marked down on sale and have been further reduced with a discount code are considered final sale items. Final sale applies to items that have been marked down to clear. Items that are marked down on sale and have been further reduced with a discount code are considered final sale items. Items that are marked with final sale are not eligible for return, unless in the event of them being faulty. We recommend choosing carefully to avoid disappointment and suggest contacting hello@toastsociety.com for assistance, prior to purchasing.

The product description will be marked with 'final sale'. By purchasing a final sale item you agree that the item cannot be returned.

Out of stock items

If the items you have ordered are out of stock, you will be notified within three business days. If we cannot fulfil your order, we will provide alternate style or size options, otherwise we will issue a refund. If you agree to the alternate option - please note the same terms and conditions apply, whereby if they are considered a sale item or final sale item our terms and conditions apply. For example, sale items can only be exchanged. Final sale items cannot be returned as they have been reduced to clear.

 These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction. 

-We reserve the right to cancel orders at any time.

-Prices and products are subject to change at any time without notice.

- Please note discount codes & special promotions are not applicable to bridal packages

-Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

-Colours depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions resulting in colour variations shown on the website.

-Customers are responsible for the importation of products into their country, and must obey regulations concerning the customer requirements.

-Amendments to orders should be made by contacting toast society via email. Permission to amend an order will then be granted or refused. If an order has already been dispatched, we will not be able to exchange the product without approval.

-All prices in www.toastsociety.com are in Australian Dollars and Include GST (Goods & Services Tax)

-You have read and understood our Terms & Conditions.

Returns check list:

Please ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

  1. Return request must be lodged within 7 days of receiving your item(s). Once approved item(s) must be posted within 5 days. Refunds are issued for full priced products only. We do not accept returns for sale items (these can only be exchanged).
  2. Item(s) must be returned to us in perfect condition and must not be worn, altered, damaged, marked, sprayed with perfume or washed. 
  3. Please ensure all products are exactly as you received them including all tags attached.
  4. Item(s) must not be sale items. Unfortunately sale items cannot be returned for a refund, this includes orders where discount codes have been used (excluding our welcome code). These items can only be exchanged. Final Sale Items cannot be refunded or exchanged. 
  5. Please ensure the item(s) haven't previously been exchanged. After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this. 

*Please note we have the right to refuse your return if any of the above are present on inspection. 

If you have read our returns policy and your order meets our returns checklist please lodge your return request via our returns centre: https://toastsociety.returnscenter.com

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