Return & Refund Policy
Returns & Exchanges:
Items can be returned for an exchange or refund within 7 days of receiving your order. You will be responsible for all shipping costs. Shipping costs are non-refundable.
After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.
*Please note: we do not accept refunds for gift vouchers.
Returns check list:
— Item(s) must be returned to us in perfect condition and must not be worn, altered, damaged, marked, sprayed with perfume or washed.
— Please ensure all products are exactly as you received them including all tags attached. If tags are not attached there is strictly no refund, your items will be sent back to you.
— Please ensure you return your Buttermilk Leisure Bag with your purchased item(s). If this bag is not returned, you will be charged $35.00.
*Please note we have the right to refuse your return if any of the above are present on inspection.
To process your return please click this link to our returns centre: https://toast.returnscenter.com/
Want to exchange your item for another size or colour? Please head to this link: https://toast.returnscenter.com/
Unfortunately sale items cannot be refunded only exchanged for another item.
There are no refunds on sale items for change of mind. This includes flash sales and special discount codes. Items purchased with any other discount code can only be exchanged for items of equal or greater value.There are no further exchanges, refunds or credit notes issued beyond this.
Please note all purchases made with credit notes are non refundable - exchanges are accepted.
Beyond our 7 day return period, unfortunately we cannot offer you a refund or exchange.
Upon receiving and inspecting the item, we will forward you a notification email confirming that we have received the item and whether the refund has been approved or rejected. If you are approved, your refund will be processed within 48 hours, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds:
A receipt of refund will be forwarded to you, so please be patient if funds do not clear immediately. If funds do not clear within 5-7 business days, we suggest that you contact your bank or credit card company.
If you have allowed for 7 days processing time as stipulated above and your bank cannot provide an update, please contact us at:
Pre-order items are eligible for a refund, exchange or store credit within 7 days of receiving the item. Please note that pre-order 'shipping' or 'dispatch' time frames listed on the website or provided by email are estimates. We cannot provide exact dispatch or delivery dates.