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Everything you need to know

Is everything on the website pre order? 

No! The products that read "IN STOCK" are in stock and will be dispatched asap. The products that read "PRE-ORDER" are not in stock and are available for pre-order.

When will my order be sent?

In stock items - your order will be sent 1-2 days after your order has been placed.

Any pre-order placed between April 22nd and April 29th will be dispatched by April 30th. Any further delays will be communicated by email.

Any pre-order placed between April 30th and May 22nd will be dispatched between June 5th - June 10th. 

Any pre-order placed after May 22nd will be dispatched late June. 


Will you restock styles & colours that sell out?
We have very limited quantities available. We will assess the demand if we need to make more!


Are all styles true to size?
Most of our styles are made true to size. On each product page you will find details about the sizing and recommendations on which size to order.

We would like to urge not to over think the sizing too much. The garment isn’t made to be fitted and tailored to the body.

Are your puffers water proof?
Our puffers are water resistant not 100% water proof. If you have gone for a walk and it rains our puffers will not absorb the water however we wouldn’t recommend wearing skiing / in the snow.

Can I return my puffer if it doesn’t fit or suit?
Yes we offer 7 day returns for change of mind.

For all 'change of mind' returns, please note that the initial shipping cost will be deducted from your refund total. Depending on your location, this cost will vary between ($10-$15). 

Are your puffers vegan friendly?
Yes our puffers are filled with a cotton fibre filling.

How do I wash or clean my puffer?
You can was on a cold, delicate cycle. If you get makeup around the collar you can clean with baby wipes or use wonder soap to spot clean and then hang to dry. 

Have another question? Email us!

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