FAQs

We have an amazing group of stockists worldwide. Find your closest stockist here.

Our head office is located in Adelaide and our orders are shipped from our off-site warehouse that is also Adelaide based!

We wont be! We have kept our production numbers low so it is likely we will sell out quickly, so to avoid disappointment - don't hold back!

To craft a Toast Society puffer isn't a straight forward process, it is extremely technical and all materials including buttons, zippers and fabric are custom made for Toast Society by our talented team who specialise in making puffer jackets.

We promise quality and durability - which all takes time to execute. 

Our puffers are made to last - filled with high quality light weight (but super warm) cotton designed to mimic duck down but unlike real down, this fabrication is water resistant, quick drying and hypoallergenic.

Please carefully check the care information on the specific product page.

Our puffers are water repellent and water resistant. They are designed to withstand light rain not heavy downpours. 

Our puffers are true to size, based on standard Australian sizing. Check each size guide on product pages carefully for full details. 

Size AU6 = XS

Size AU8 = S

Size AU10 = M

Size AU12 = L

Size AU14 = XL

Small marks
We recommend you spot clean with soapy water or a baby wipe.

All over wash
We recommend a machine-wash on a gentle cycle using a small amount of detergent. Carefully remove your jacket and hang dry. Alternatively, we recommend dry cleaning your jacket. 

Yes! Sign up to our mailing list to receive 10% off your first purchase.

We offer standard shipping for $8AUD and express shipping for $12AUD. All orders are sent with tracking.

Our standard shipping is sent with Australia post, this takes 1-5 business days. Where possible, we will endeavour to process orders for shipment on the same day of purchase. In peak times, please allow at least 1 day handling time before your order is dispatched. You can select ‘express shipping’ for $12.00 to ensure you receive your shipment between 1-2 business days. For this express service, please ensure orders are placed before 1pm. Any orders placed after this time will be processed the following day unless agreed upon with Toast Society. 

Orders which are placed over the weekend or on a public holiday will not be dispatched until the next business day.

*Please note - Delivery times can vary depending on where you live in Australia.

We use Australia Post for all Australian domestic orders. For all International orders, we use either ‘DHL’ ‘TNT’ or ‘Australia Post’.

All full priced items that do not utilise a discount code (excluding our welcome discount) can be returned or exchanged within 14 days of receiving your delivery. All return requests must be made via our returns portal within 7 days of receiving your order.

Sale items are non-refundable, these can only be exchanged. Final sale items cannot be returned.

You will be responsible for all shipping costs. Shipping costs are non-refundable. 

After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this. 

Please make a request via our returns portal within 14 days of receiving your order.

Once your request has been approved you have 7 days to return your order and provide the tracking number via the return portal.

Once your return request has been approved you will receive details on how and where to return your order.