GOT QUESTIONS? WE HAVE ANSWERS!
Where can I try-on the Cartia Mallan x Toast Society Puffer Jacket?
This puffer is exclusive to David Jones and Toast Society. You can try this exclusive puffer on at the below David Jones stores:
SA
Adelaide Central Plaza, 5000
NSW
Elizabeth Street, 2000
Bondi Junction, 2022
Macquarie Centre, 2113
VIC
Bourke Street Mall, 3000
Chadstone, 3148
Doncaster, 3108
Malvern Central, 3144
New Zealand
Newmarket, 1023
What size should I order?
This puffer jacket is true to size, based on standard Australian women's sizing. We recommend an XS = AU6, S = AU8, M = AU10, L = AU12, XL = AU14
You can view our size guide and measurements and size images here
Are your puffer jackets waterproof?
The Polyester outer shell of our puffers feature a water-repellent coating. This coating means the fabric pores remain open, which allows our puffers to repel water, while still remaining comfortable to wear.
Our puffers are water repellent and water resistant. They are designed to withstand light rain, not heavy downpours.
What is the puffer filled with?
Like all new season puffers, the Cartia Mallan x Toast Society Puffer Jacket is filled with our eco-friendly Sorona Faux Down.
Sorona uses 30% less energy & produces 63% fewer greenhouse gas emissions. Sorona retains more warmth with less filling & weight and it maintains its loft wash after wash providing long-lasting shape & warmth.
How do I wash my puffer?
Small marks
We recommend you spot clean with soapy water or a baby wipe.
All over wash
We recommend a machine-wash on a gentle cycle using a small amount of detergent. Carefully remove your jacket and hang dry. Alternatively we recommend dry cleaning your jacket.
Are your puffers vegan?
Yes! Our puffers are made to last - filled with high quality eco-friendly lightweight (but super warm) faux down designed to mimic duckdown.
How long does shipping take?
Standard Shipping (within Australia) takes 4-8 business days
Express Shipping (within Australia) takes 1-3 business days
Standard International Shipping takes 4-12 business days
Please note: due to ongoing limited air capacity and the backlog of parcels during this busy time, our shipping partners are currently experiencing delays that are out of our control. Please allow up to 7 days for your item(s) to ship.
Can I pay for faster shipping?
Yes! We offer Standard Shipping (within Australia) for $8 (4-8 business days)
For an extra $4 you can receive your puffer faster! Express shipping(within Australia) takes 1-3 business days for $12.
Standard International Shipping is $18 and takes 4-12 business days. If you would like to pay extra for express postage, please contact our customer care team to arrange this.
Can I return or exchange my order?
In the instance that you may need to return your order, you can lodge your request within 7 days of receiving your item(s). Full price purchases are eligible for an exchange, credit note or refund.
I have a different question
Didn't find the answer you were looking for? We have more Frequently Asked Questions here.
You can chat with our customer care on live chat. Alternatively email us at hello@toastsociety.com
