Items can be returned for an exchange or refund within 7 days of receiving your order. You will be responsible for all shipping costs. Shipping costs are non-refundable.
After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.
Returns check list:
— Item(s) must be returned to us in perfect condition and must not be worn, altered, damaged, marked, sprayed with perfume or washed.
— Please ensure all products are exactly as you received them including all tags attached.
*Please note we have the right to refuse your return if any of the above are present on inspection.
To process your return please click this link to our returns centre: https://toast.returnscenter.com/
Exchanges:
Want to exchange your item for another size or colour? Please head to this link: https://toast.returnscenter.com/
Sale items:
Unfortunately sale items cannot be refunded only exchanged for another item.
There are no refunds on sale items for change of mind. This includes flash sales and special discount codes. Items purchased with any other discount code can only be exchanged for items of equal or greater value.There are no further exchanges, refunds or credit notes issued beyond this.
Please note all purchases made with credit notes are non refundable - exchanges are accepted.
Beyond our 7 day return period, unfortunately we cannot offer you a refund or exchange.
Upon receiving and inspecting the item, we will forward you a notification email confirming that we have received the item and whether the refund has been approved or rejected. If you are approved, your refund will be processed within 48 hours, and a credit will automatically be applied to your credit card or original method of payment.
Please read further about our returns policy here - https://toastsociety.com/pages/return-refund-policy and our terms and conditions here -https://toastsociety.com/pages/terms-conditions
Price, Payments and use of Discount Codes:
The prices of goods, delivery and other charges shown are in Australian dollars.
A discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts. Discount codes cannot be used in conjunction with any other discount code, sale or offer - unless otherwise specified.
Refunds are not accepted for orders where discount codes have been used. We can only offer an exchange or credit note where discount codes have been used. This includes flash sale codes.
If you aren't satisfied with your purchase where a discount code has been used, please lodge a request for an exchange or credit note via our returns portal within 7 days. If the item you are seeking to exchange for isn't in stock a credit note will be issued. This credit note is valued for 3 years.
Please note a $10.00 shipping fee will be automatically sent to the customer upon the exchange approval. Once the $10.00 exchange fee has been processed by the customer and we have received your return your exchange will be sent out with tracking provided.